Terms and Conditions
Terms and Conditions for Man and a Van Kingston upon Thames
These Terms and Conditions set out the basis on which Man and a Van Kingston upon Thames provides removal and related services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words shall have the meanings set out below:
1.1 "Company" means Man and a Van Kingston upon Thames, the provider of the removal and associated services.
1.2 "Customer" means the individual or business making the booking and responsible for payment of the services.
1.3 "Services" means any removal, transport, loading, unloading, packing, furniture dismantling or reassembly, or related services supplied by the Company.
1.4 "Goods" means the items of property which are to be moved, handled, or transported under this agreement.
1.5 "Service Area" means the locations in which the Company agrees to provide Services, generally centred on Kingston upon Thames and surrounding regions, as agreed at the time of booking.
1.6 "Contract" means the legally binding agreement between the Customer and the Company, comprising these Terms and Conditions and the details confirmed in the booking confirmation.
2. Scope of Services
2.1 The Company provides man and van removal services, including local and regional transport of household and commercial goods, subject to availability and agreement at the time of booking.
2.2 Any Services to be provided will be specified in the booking confirmation, including the date, time, service address, and any additional requirements such as packing or furniture assembly.
2.3 The Company does not accept for transport any items that are illegal, hazardous, explosive, perishable, or which may cause damage to property, vehicles, or persons. The Customer is responsible for notifying the Company in advance of any items that may require special handling.
3. Booking Process
3.1 Bookings may only be made by persons aged 18 or over who have the legal capacity to enter into a contract.
3.2 To make a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, access details, parking arrangements, volume and nature of Goods, and any special requirements.
3.3 The Company will provide a quotation based on the information supplied. Quotations are estimates only and may be subject to adjustment if the actual Services required differ from those described by the Customer.
3.4 A booking is only confirmed once the Customer has accepted the quotation and the Company has issued a booking confirmation. The Contract shall take effect from the time of this confirmation.
3.5 The Customer must check all details in the booking confirmation and notify the Company promptly of any errors or changes. The Company reserves the right to revise the quotation if amendments are requested.
4. Charges and Payments
4.1 Prices may be quoted as a fixed fee or on an hourly rate basis, as clearly stated in the quotation and booking confirmation.
4.2 All charges are exclusive of any congestion charges, tolls, parking fees, or fines incurred as a direct result of carrying out the Services. Such additional costs shall be payable by the Customer.
4.3 The Company may require a deposit or prepayment to secure a booking. Any such requirement will be stated at the time of booking.
4.4 Payment terms will be specified in the booking confirmation. Unless otherwise agreed, payment is due on completion of the Services and must be made in full on the day of the move.
4.5 If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs of debt recovery.
4.6 If the duration of the Services exceeds the time estimated in an hourly rate booking due to circumstances beyond the Company's control, additional time will be charged at the agreed hourly rate, rounded up to the nearest half hour.
5. Customer Responsibilities
5.1 The Customer is responsible for:
(a) Ensuring that the Goods are adequately packed, secured, and prepared for transport, unless the Company has expressly agreed to provide packing services.
(b) Arranging suitable parking at all addresses involved in the move and obtaining any necessary permits in advance.
(c) Ensuring that adequate access is available at the collection and delivery addresses, including providing accurate information on stairs, lifts, narrow hallways, restricted roads, or other constraints.
(d) Being present, or ensuring the presence of an authorised representative, during loading and unloading to provide instructions and verify that the correct Goods are moved.
(e) Checking that nothing is left behind or taken in error before the vehicle departs.
5.2 The Customer warrants that they are the owner of the Goods or have full authority of the owner to enter into this Contract. The Customer shall indemnify the Company against any claim brought by a third party arising from the Company's handling of the Goods.
6. Cancellations and Changes
6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.
6.2 The following cancellation charges may apply:
(a) More than 72 hours before the agreed start time: any deposit may be refunded at the Company's discretion, less any reasonable administrative costs.
(b) Between 24 and 72 hours before the agreed start time: the Company may retain part or all of the deposit or charge up to 50 percent of the quoted price.
(c) Less than 24 hours before the agreed start time or failure to be available at the agreed time and place: the Company may charge up to 100 percent of the quoted price.
6.3 Rescheduling is subject to availability and may be treated as a cancellation followed by a new booking. The Company will advise the Customer of any applicable charges before confirming a revised date.
6.4 The Company may cancel or postpone the Services if:
(a) The Customer has not provided accurate information or has failed to meet their obligations under these Terms and Conditions.
(b) Weather conditions, road closures, vehicle breakdowns, staff illness, or other events beyond the Company's reasonable control prevent the safe or timely delivery of the Services.
6.5 In the event of cancellation by the Company, the Customer's sole remedy shall be a refund of any monies paid for Services not provided. The Company shall not be liable for any indirect or consequential losses arising from such cancellation.
7. Access, Parking, and Delays
7.1 The quotation is based on normal access to the collection and delivery addresses. Additional charges may apply where access is difficult, including but not limited to long carry distances, multiple flights of stairs, lack of lift access, or restricted vehicle access.
7.2 The Customer is responsible for arranging and paying for any parking permits or suspensions required for the Company's vehicles. Any fines or penalties arising from inadequate parking arrangements due to the Customer's act or omission will be charged to the Customer.
7.3 If the Services are delayed due to factors outside the Company's control, including but not limited to waiting for keys, unprepared Goods, or delays caused by third parties, additional waiting time may be charged at the standard hourly rate.
8. Liability for Loss or Damage
8.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company shall only be liable for loss of or damage to Goods where such loss or damage is caused by the Company's negligence.
8.2 The Company's liability for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable replacement or repair cost, subject to an overall cap per move as communicated to the Customer prior to the commencement of the Services.
8.3 The Company shall not be liable for:
(a) Any loss or damage arising from the Customer's failure to pack Goods properly or to secure items that are fragile, valuable, or easily damaged.
(b) Damage to Goods where the Customer or a third party assists with loading or unloading against the Company's advice.
(c) Loss of, or damage to, items of special value, including but not limited to jewellery, money, personal documents, artwork, antiques, or electronic data, unless such items have been specifically declared and agreed in writing prior to the move.
(d) Normal wear and tear, minor scuffs, or cosmetic damage arising from normal handling.
8.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity, arising from or in connection with the Services.
8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within 7 days of completion of the Services. The Customer must provide reasonable evidence of the alleged loss or damage.
9. Exclusions and Non-Transportable Items
9.1 The Company will not carry or handle any Goods that are prohibited by law, hazardous, explosive, or which pose a health and safety risk, including but not limited to:
(a) Gas cylinders, flammable liquids, and chemicals.
(b) Firearms and ammunition.
(c) Illegal substances or items.
9.2 The Company reserves the right to refuse to carry any item that, in its reasonable opinion, is unsafe, improperly packed, or may cause damage or delay.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste removal business and will not collect or dispose of household or commercial waste unless expressly agreed as part of a specific service.
10.2 The Customer must not present to the Company any items that constitute controlled waste, hazardous waste, or fly-tipped material, unless the Company has expressly agreed in advance to handle such items in compliance with relevant regulations.
10.3 Where the Company agrees to remove items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and that they do not contain hazardous or prohibited materials.
10.4 The Company may refuse to remove or transport items where doing so would breach any waste or environmental regulation or where appropriate documentation has not been provided.
11. Insurance
11.1 The Company maintains insurance cover appropriate to its activities, subject to policy terms, conditions, and exclusions.
11.2 The Customer is strongly advised to arrange their own additional insurance for higher-value or particularly fragile items, or where the value of their Goods exceeds the Company's liability limits.
12. Complaints
12.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied for any reason, they should raise the issue with the Company as soon as possible so that it may be investigated and, where appropriate, remedied.
12.2 Complaints relating to damage or loss must be made in accordance with the notification requirements set out in clause 8.5.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data from the Customer for the purposes of managing bookings, providing the Services, handling payments, and complying with legal obligations.
13.2 Personal information will be handled in accordance with applicable UK data protection laws. The Company will not sell or share Customer data with third parties except where necessary to perform the Services, process payments, or comply with legal requirements.
14. Force Majeure
14.1 The Company shall not be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, road closures, accidents, public disturbances, strikes, or acts of government.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the remaining provisions.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under this Contract without the prior written consent of the Company.
16.4 These Terms and Conditions, together with the booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior understandings or agreements, whether written or oral.
16.5 The Company reserves the right to amend these Terms and Conditions from time to time. The applicable version will be the one in force at the time the Customer's booking is confirmed.
